TSIMARAS HOTEL - TOURISM & COMMERCIAL INDUSTRIES SA
PRIVACY STATEMENT
Last Updated 09/11/2022
The Tsimaras Hotel-Tourism and Commercial Industries SA, which includes Perantzada 1811 Hotel in Vathy-Ithaki, North Point Rooms 1953 in Markandonata-Kefalonia and North Point Houses in Fiskardo Kefalonia, values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose data. This Privacy Statement describes the privacy practices of our company for data that we collect:
- through websites operated by us from which you are accessing this Privacy Statement, including perantzadahotel.com and northpoint.gr
- through our social media pages that we control from which you are accessing this Privacy Statement
- through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us
- when you visit or stay as a guest at one of our properties
- Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the "Online Services" and, together with offline channels, the "Services." By using the Services, you agree to the terms and conditions of this Privacy Statement.
Collection of Personal Data
"Personal Data" are data that identify you as an individual or relate to an identifiable individual.
At touch points throughout your guest journey, we collect Personal Data in accordance with law, such as:
- Name
- Postal address
- Telephone number
- Email address
- Credit and debit card number or other payment data
- Date of birth
- Nationality and passport number
- Important dates, such as birthdays, anniversaries and special occasions
- Travel itinerary
- Prior guest stays or interactions, goods and services purchased, special service and amenity requests
In more limited circumstances, we also may collect:
- Data about family members and companions, such as names and ages of children
- Video data via security cameras located in public areas, such as hallways and lobbies, in our properties
- Guest preferences and personalized data ("Personal Preferences"), such as your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
How We Collect Personal Data
We collect Personal Data in a variety of ways:
- Online Services. We collect Personal Data when you make a reservation, purchase goods and services from our Websites, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest or promotional offer.
- Property Visits and Offline Interactions. We collect Personal Data when you visit our properties or use on-property services and outlets, such as restaurants and concierge services. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
- Customer Care Centers. We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or contact customer service. These communications are not in any case recorded.
- Strategic Business Partners. We collect Personal Data from companies with whom we partner to provide you with goods, services or offers based upon your experiences at our properties or that we believe will be of interest to you. Strategic Business Partners include on-property outlets, travel and tour partners, rental car providers and travel booking platforms. Strategic Business Partners are independent from our company.
Use of Personal Data
We use Personal Data to provide you with Services, to develop new offerings and to protect our company and our guests as detailed below. In some instances, we will request that you provide Personal Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data for our legitimate business interests, including the following:
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Provide the Services you request. We use Personal Data to provide Services you request, including:
- To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to provide you with other information about the area and the property at which you are scheduled to visit
- To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
- To support our electronic receipt program. When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person's bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk
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Personalize the Services according to your Personal Preferences. We use Personal Data to personalize the Services and improve your experiences, including when you contact our call center, visit one of our properties or use the Online Services, to:
- Customize your experience according to your preferences
- Present offers tailored to your preferences
- Communicate with you about goods and services according to your preferences. We use Personal Data to send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys We will use Personal Data to communicate with you with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so. We use Personal Data in this way with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.
- Business Purposes. We use Personal Data for developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. We use Personal Data in this way to manage our contractual relationship with you, comply with a legal obligation and/or because we have a legitimate interest to do so.
Disclosure of Personal Data
Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share Personal Data and Other Data with the following:
- Tsimaras Group. We disclose Personal Data to other companies within our company for the purposes described in this Privacy Statement, such as providing and personalizing the Services, communicating with you, facilitating the loyalty programs, and to accomplish our business purposes. We share your Personal Data used for making a reservation with the applicable property to fulfill and complete your reservation.
- Strategic Business Partners. We disclose Personal Data with select Strategic Business Partners who provide goods, services and offers that enhance your experience at our properties or that we believe will be of interest to you. By sharing data with these Strategic Business Partners, we are able to make personalized services and unique travel experiences available to you. For example, this sharing enables spa, restaurant, concierge and other outlets at our properties to provide you with services. This sharing also enables us to provide you with a single source for purchasing packages that include travel-related services, such as airline tickets, rental cars and vacation packages.
Other Uses and Disclosures
We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of our company, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section, below.
LINKS TO OTHER WEB SITES:
In order to anticipate your needs, our website provides links to other web sites and third parties for your convenience and information. We are not responsible for the collection, use, maintenance, sharing or disclosure of data (including personal data) by such third parties. We encourage you to contact these third parties to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
Choices of Access
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, you may opt out by e-mailing us and request to unsubscribe you
How You Can Access, Change or Suppress Your Personal Data
If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us you can contact us by e-mail at info@northpoint.gr and info@perantzadahotel.com
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you would like to put on our use of your Personal Data. For your protection, we only fulfill requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.
Retention
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services)
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
- Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
Sensitive Data
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Contacting Us
If you have any questions about this Privacy Statement, please contact us at info@northpoint.gr and info@perantzadahotel.com
Data Security
We use reasonable physical, electronic, and administrative safeguards to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the Personal Data and the risks involved in processing that information.
Access to Personal Data
You can ask to review, correct, or delete Personal Data that we maintain about you by sending a written request to info@northpoint.gr and info@perantzadahotel.com
Disclosures Required By Law
We may need to disclose Personal Data in response to lawful requests by public authorities for law enforcement or national security reasons or when such action is necessary to comply with a judicial proceeding or court order, or when otherwise required by law.
Contact Information
If you have any questions regarding this Privacy Shield Privacy Policy, please contact us by email at info@northpoint.gr and info@perantzadahotel.com
Privacy Policy Changes
This Policy may be changed from time to time, consistent with the requirements of the Privacy Shield. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this page. Any changes to our Policy will become effective upon our posting of the revised Policy on the Site.
Tsimaras Group entities covered by this Policy
Perantzada Hotel 1811, Vathy, Ithaki
North Point Rooms 1953, Markandonata, Kefalonia
North Point Houses, Fiskardo, Kefalonia